Elon Musk’s team of vandals, known as DOGE, have raided government agencies in search of deep cuts that they can take credit for. Most of their claims of savings turn out to be false or inflated but they persist in canceling contracts and firing government employees. The effects are now being felt at the Social Security Administration.
Lisa Rein and Hannah Natanson of The Washington Post write:
The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded. In the field, office managers have resorted to answering phones at the front desk as receptionists because so many employees have been pushed out. But the agency no longer has a system to monitor customers’ experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk.
And the phones keep ringing. And ringing.
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors and poor and disabled Americans is engulfed in crisis — further undermining its ability to provide reliable and quick service to vulnerable customers, according to internal documents and more than two dozen current and former agency employees and officials, customers and others who interact with Social Security.
Financial services executive Frank Bisignano is scheduled to face lawmakers Tuesday during a Senate confirmation hearing as President Donald Trump’s pick to become the permanent commissioner. For now, the agency is run by a caretaker leader in his sixth week on the job who has raced to push out more than 12 percent of the staff of 57,000. He has conceded that the agency’s phone service “sucks” and acknowledged that Musk’s U.S. DOGE Service is really in charge, pushing a single-minded mission to find benefits fraud despite vast evidence that the problem is overstated.
The turmoil is leaving many retirees, disabled claimants and legal immigrants who need Social Security cards with less access or shut out of the system altogether, according to those familiar with the problems.
“What’s going on is the destruction of the agency from the inside out, and it’s accelerating,” Sen. Angus King (I-Maine) said in an interview. “I have people approaching me all the time in their 70s and 80s, and they’re beside themselves. They don’t know what’s coming.”
King’s home state has the country’s oldest population. “What they’re doing now is unconscionable,” he said.
Leland Dudek — the accidental leader elevated to acting commissioner after he fed data to Musk’s team behind his bosses’ backs — has issued rapid-fire policy changes that have created chaos for front-line staff. Under pressure from the secretive Musk team, Dudek has pushed out dozens of officials with years of expertise in running Social Security’s complex benefit and information technology systems. Others have left in disgust.
The moves have upended an agency that, despite the popularity of its programs, has been underfunded for years, faces potential insolvency in a decade and has been led by four commissioners in five months — just one of them Senate-confirmed. The latest controversy came last week, when Dudek threatened to shut down operations in response to a federal judge’s ruling that Dudek claimed would leave no one with access to beneficiaries’ personal information to serve them.
Alarmed lawmakers are straining to answer questions from angry constituents in their districts. Calls have flooded into congressional offices. The AARP announced on Monday that more than 2,000 retirees per week have called the organization since early February — double the usual number — with concerns about whether benefits they paid for during their working careers will continue. Social Security is the primary source of income for about 40 percent of older Americans…
With aging technology systems and a $15 billion budget that has stayed relatively flat over a decade, Social Security was already struggling to serve the public amid an explosion of retiring baby boomers. The staff that reviews claims for two disability programs was on life support following massive pandemic turnover — and still takes 233 days on average to review an initial claim.
But current and former officials, advocates and others who interact with the agency — many of whom spoke on the condition of anonymity for fear of retribution — said Social Security has been damaged even further by the rapid cuts and chaos of Trump’s first two months in office. Many current and former officials fear it’s part of a long-sought effort by conservatives to privatize all or part of the agency….
Musk’s DOGE team began poring through Social Security’s massive trove of private data on millions of Americans, working in a fourth-floor conference room at the Woodlawn, Maryland, headquarters, with blackout curtains on the windows and an armed security guard posted outside.
Their obsession with false claims that millions of deceased people were fraudulently receiving benefits consumed the DOGE team at first. Then came new mandates designed to address alleged fraud: Direct deposit transactions and identity authentication that affect almost everyone receiving benefits will no longer be able to be done by phone. Customers with computers will be directed to go through the process online — and those without access to one to wait in line at their local field office. A change announced internally last week will require legal immigrants with authorization to work in the United States and newly naturalized citizens to apply for or update their Social Security cards in person, eliminating a long-standing practice that sent the cards automatically through the mail.
The article goes on much longer to describe the confusion and chaos among elderly people seeking information. Wait times for telephone calls, which used to be answered to 10-15 minutes, may take two hours, three hours or longer.
DOGE is making government less efficient.
